Refund policy
Returns, Exchange, Cancellation & Refund policy
Tomato Beauty products are made to be loved. Especially for health and safety reasons, none of the products can be returned or exchanged and are not liable for a refund. We take care to ensure no defective or damaged products are delivered to you. In the unlikely event that the delivered products are damaged or defective, you will need to send us 2-3 images of the defect within 24 hours of delivery of the product(s) at cared@tomatobeauty.com . As long as the images clearly indicate to us that the product is damaged or defective and is verified damaged or defective by us, we will initiate an exchange based on availability of product as soon as possible. Please note that we reserve all rights to reject requests for damages and we reserve the right to make the final decisions on damage related claims.
Cancellation & Refund of an Order
You can only cancel an order before we ship it. Please email us at cared@tomatobeauty.com from the same email that you used when you placed the order (so we can verify it's you) with the Subject: Cancel order <Order No> and mention a valid reason.
Please NOTE : Orders can only be cancelled before we ship it. Orders cannot be cancelled after we have handed your order to our shipping partner.
You will receive a refund within 7-10 business working days to your bank account, credit/debit card, or the original method of payment. Varying refund processes and the number of parties involved contribute to the time it takes for refunds to be credited.
Please NOTE : Refunds are only available for orders cancelled before shipping.